Job Title: Commercial HVAC Service Technician

Job Location: Alpharetta, GA

FLSA Status: Non-Exempt

This is a FULL-TIME position

Overview:
Insight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. With deep industry knowledge and decades of experience, we provide a comprehensive suite of HVAC solutions, including equipment sales, parts, service, and advanced control systems. As part of the AIR Control Concepts family, we combine local expertise with a national network to support engineers, contractors, and building owners throughout the lifecycle of a project — from design and installation to long-term maintenance.

Essential Duties and Responsibilities:

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner.
• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

Competencies:

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience & Requirements:

• 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM-specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
• Strong communication and customer service skills with a professional, team-focused mindset.
• Valid driver’s license with clean driving record; able to pass a background check and drug screening.
• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
• Willingness to participate in an on-call rotation for emergency service coverage.

Additional Role Highlights:

• Competitive pay: $40-$55 an hour or more based on experience, plus, overtime and quarterly bonus opportunities
• Company provides a laptop, cellphone, tools, and more!
• Advancement and pay increases: We are growing and believe in promoting from within. You will have annual reviews where you will have opportunities to advance and increase your pay!
• Desirable daytime Monday – Friday schedule with occasional overtime opportunities available on weekends and evenings. 
• Work on a wide variety of equipment and never get bored! We are proud to serve a robust clientele, and you will be exposed to many kinds of equipment.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education

AIR Control Concepts is an Equal Opportunity Employer.